Is a service unavailable or unreachable? Are web/SSH requests consistently not responding or timing out? Open a ticket in the CRM’s Internal tracker, and send a note to email@example.com and firstname.lastname@example.org with the web/SSH address that is unavailable.
Is a service producing unexpected errors and interfering with your work? Please open an issue in the relevant GitHub repository (or the deploy repository if you don’t know), following this issue template.
Dogsbody Technology Ltd (GMT/BST) about server maintenance
Lindsey Marchessault (MST/MDT) for anything else
Furthermore, if you need root access in order to address an issue in James’ and Yohanna’s absence, ask Dogsbody to grant you root access, linking to this policy.
- Connect to a server (SSH)
- Bash shell
- SQL databases
- Kingfisher Collect
- Kingfisher Process
- Kingfisher Summarize
- Connect to servers