User Guides#


Is a service unavailable or unreachable? Are web/SSH requests consistently not responding or timing out? Open a ticket in the CRM’s Internal tracker, and send a note to and with the web/SSH address that is unavailable.


Is a service producing unexpected errors and interfering with your work? Please open an issue in the relevant GitHub repository (or the deploy repository if you don’t know), following this issue template.

If urgent, contact James McKinney (EST/EDT) and/or Yohanna Lisnichuk (PYT/PYST) via Slack or email (contact details in CRM). If you receive an email auto-reply, use the CRM to contact:

  • Dogsbody Technology Ltd (GMT/BST) about server maintenance

  • Lindsey Marchessault (MST/MDT) for anything else

Furthermore, if you need root access in order to address an issue in James’ and Yohanna’s absence, ask Dogsbody to grant you root access, linking to this policy.